Alumni Insight – Working in the human side of technology

Like tech? Like people? Great introduction to life in user research

The Careers Service Blog

We’re delighted to share a #TechTuesday guest blog post from University of Edinburgh, Business and Law alumnus, Nicola Hancock. Nicola is a User Researcher within the User Centred Design team, Digital Transformation Division of the Scottish Government… read on for a great insight into the interesting role of User Researcher.

nicola h pic 1 While interviewing some people in their home, after an hour our session was ‘rudely’ interrupted by these two demanding attention.

I have been working in my current role for about 7 months and I’m really enjoying it. However, I wasn’t aware of a User Researcher role, when I left university and it took me a few years after graduating to find out this type of job existed.

I started out working in marketing and social media for a digital magazine, did some web-related work for a digital agency and moved on to office management at Nile, a service design consultancy…

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